Refund policy

OBERLE OPTICIANS

Return & Refund Policy

Effective Date: September 01, 2026   |   Last Updated: August 26, 2026

1. Purchases Are Completed In-Store

The Site is a digital catalog only, it does not process online orders or payments. All eyewear, lens, and accessory purchases are completed in person at our Surfside, FL showroom or by phone with a member of our team. This Return & Refund Policy applies to purchases made through Oberle Opticians, regardless of whether the item was first discovered on the Site.

2. General Return Window

● Eligible non-prescription items may be returned or exchanged within 3 days of purchase with proof of purchase and the item in original, unworn condition with original packaging.

● Returns are issued as store credit or exchange unless otherwise required by law; refunds to original payment method are provided only at our discretion or where required.

3. Prescription Eyewear & Custom Orders

● Prescription lenses are custom-manufactured for each patient and are non-returnable and non-refundable once fabrication has begun, except in the case of a manufacturing defect or prescription error verified by our opticians.

● Custom, made-to-order, and jeweled/bespoke frames (including pieces from our Oberle Custom Jeweled collection) are final sale unless defective.

● Frame adjustments, fittings, and minor repairs performed by our in-house lab are not subject to this policy and are typically provided as part of our service.

4. Defects & Manufacturer Warranty

If an item arrives or is found to be defective, please contact us within +1 305-861-1010 days of purchase. Many of our frame brands carry their own manufacturer warranty against defects in materials or workmanship; we will help coordinate any manufacturer warranty claim on your behalf.

5. Deposits

Deposits collected for special orders, custom fabrication, or reserved inventory are non-refundable once the order has been placed with the manufacturer, except where the order cannot be fulfilled through no fault of the customer.

6. How to Request a Return or Exchange

● Visit us in-store at 9552 Harding Ave, Surfside, FL 33154 with your item and proof of purchase; or

● Contact us at +1 305-861-1010 or via the Site's Contact form to arrange a return, exchange, or repair.

7. Questions

For questions about a specific purchase, please contact our team directly, our opticians can advise on the best path for exchanges, adjustments, or warranty claims for your specific frame and lens combination.